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ARTICLES ABOUT UI DESIGN FOR SPEECH RECOGNITION APPLICATIONS

Here are some articles about speech recognition application design. I hope you find them useful.

Low-budget Prompt Recording for IVR Systems

It is possible to create acceptable-quality prompts for over-the-phone speech recognition and IVR systems without hiring a professonal recording studio, especially for a quick demo or rough draft. I have used conference rooms and my living room, and recommended to one client that he use his car.

Dates, Dollar Amounts, and Phone Number Prompts

Tips to dramatically improve your prompts for date/time combinations, dollar amounts, and phone numbers, common items in interactive voice response (IVR) software.

IVR Prompt Recording Session Script Preparation

An organized script makes a recording session run efficiently, and directly improves the quality of the recordings. Seven tips for how to prepare your scripts.

Localization of Speech Recognition Software for Japan

Examples from the translation of two applications from English to Japanese show that even apparently simple, common items--names, numbers, answers to simple questions--pose a wide range of surprising challenges for both speech input and output.

Nuance Grammar Specification Language (GSL)

A poem describing the syntax of the Nuance Grammar Specification Language (GSL)

If You Suspect Theft or Carjacking, Press 7

Companies put a lot of effort into finding the right voice and making clean recordings, but pay very little attention to scriptwriting for their IVR systems.

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Last updated by Brian Krause, brk@adducive.com, October 29, 2008
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